• 【System Maintenance Notice】
    Due to system maintenance, reservations, cancellations, and the display of QR tickets for Shinkansen will not be available between 11:10 p.m. today ~ 5:30 a.m. tomorrow (JST).
    If you are boarding or alighting Shinkansen with QR-Ticket during maintenance hours, please print your QR-Ticket or save the QR-Ticket screen on your device in advance before boarding.
Shinkansen + Hotels
 Shinkansen + Activity
Selections Shinkansen
Day Trip/ One-Way Trip
(Platt-KODAMA)

What's New

Some terms and conditions regarding "Express Reservation" and "Smart EX" will be revised on Tuesday, August 25, 2026.
To continue using EX Travel Pack, Platt Kodama, and EX Destination Reservation on and after this date, you will need to agree to the revised Membership Agreement.

If you do not agree, you will not be able to log in even if you enter your ID and password, and you will not be able to make new reservations, cancel reservations, display electronic tickets, or change trains.
Please log in to the following website on or after Tuesday, August 25, 2026, to review and agree to the terms and conditions.

Log in here.

■For details on the revision of the terms and conditions, please check below.
Partial Revision of Smart EX Terms and Conditions（Scheduled for August 25, 2026） and Termination of Boarding Service Using "Tickets" (Scheduled for March 2027)
For more details,click here.

Due to system maintenance, reservations, cancellations, and Shinkansen QR ticket display will be unavailable during the following times.
Customers using QR tickets to board or alight the Shinkansen during maintenance hours should print or save the QR ticket screen on their device before boarding.
Approximately 23:10 to 5:30 the following day: Aug 24th (Mon)
Approximately 23:45 to 5:30 the following day: Aug 4th (Tue), 6th (Thu), 17th (Mon), 19th (Wed), 20th (Thu), 22nd (Sat), 25th (Tue),26th (Wed), 27th (Thu),28th (Fri), 29th (Sat), 31st (Mon)
*Work times may vary or be cancelled.
*From 2:00 to 4:00 on the fourth Wednesday of every month, new reservations for EX Travel Packs and destination reservations, and operations requiring My Page login will be unavailable.

The travel charge may be increased or decreased for the following reasons.
　・When the boarding section, departure time, train type (Nozomi, Kodama, etc.), facilities (regular car, green car, etc.), and product type of the Shinkansen are changed from the basic conditions.
　・When you add paid options (local tours, rental cars, etc.).
* This product is a price fluctuation type product. Depending on the reservation status, etc., the travel charge displayed on this screen may not be available. In addition, the travel charge may change until the application is completed, so please check the travel charge again just before applying.